Program Overview
The Ford Certified Body Network (FZKN) program is a global initiative to build a strong network of body and paint shops (B&P) that meets the highest Ford standards. With a focus on customer service, workshop equipment, qualified specialists and optimal operating facilities, the FZKN certification guarantees an outstanding customer experience in the event of a claim.
Goal of the FZKN Network
- Brand appearance: A consistent and professional appearance towards customers and insurance companies.
- Competent partner in the event of damage: Working with reliable and qualified partners strengthens customer trust and creates a clear point of contact.
- Promoting high-quality repairs: Supporting companies in their commitment to offering high-quality body repairs and actively promoting them.
Benefits for your company
- Process consulting and evaluation: Professional support to optimize your K&L operations.
- Increase your employee`s skills: Needs-based training for technical and non-technical staff to increase efficiency and expertise.
- Industry comparison: Classify your company within the industry and compare your performance with the industry.
- Visibility and recognition: Use of the “Ford Certified Bodywork Network” label for marketing purposes.